Thank you for shopping with Namoh Sundari at www.namohsundari.com.

At Namoh Sundari, our products include perfumes, attars, incense, diffuser oils, wellness products and other fragrance-based or personal-use products. Due to the personal nature of these products and for hygiene, quality-control and safety reasons, all sales are final once an order has been delivered, except in the limited circumstances specifically mentioned below.

1. No Returns or Exchanges

We do not accept returns or exchanges for products purchased from www.namohsundari.com merely because:

• • • • • You do not like the fragrance, aroma or scent.
        • The fragrance smells different from what you expected.
        • The fragrance performs differently on your skin or surroundings.
        • You change your mind after placing or receiving the order.
        • You ordered the wrong product, fragrance, size or quantity.
        • You no longer require the product.
        • You have opened, used, tested or tampered with the product.
        • You experience a personal preference or subjective dissatisfaction with the fragrance.

Fragrance perception is highly subjective and may vary depending on individual body chemistry, environment, temperature, storage, application and personal preference. Such variations will not qualify as a defect and will not be eligible for return, exchange or refund.

2. Exceptions for Damaged, Defective or Incorrect Products

Despite our No Return / No Exchange policy, we will assist you if:

• • • • • The product received is physically damaged in transit.
        • The product is defective.
        • You receive a product different from the product ordered.
        • The product materially differs from its description on our website.
        • Any other circumstance requires a remedy under applicable consumer law.

Please contact us as soon as possible after receiving the order, preferably within 48 hours of delivery, with:

• • • • • Your order number;
        • Your name and contact details;
        • Clear photographs of the product;
        • Photographs of the outer packaging and shipping label; and
        • An unboxing video, where available.

Please retain the product and its original packaging until your complaint has been reviewed.

The 48-hour notification request helps us investigate shipping-related issues promptly and is not intended to restrict any rights available to you under applicable law.

3. Unboxing Video

For claims involving damaged, leaking, broken, missing or incorrect products, we strongly recommend recording a continuous unboxing video from the moment the sealed package is opened.

An unboxing video may help us verify and resolve your claim more quickly. We may also request additional photographs, packaging details or other reasonable evidence during our investigation.

4. Eligibility for Replacement or Refund

Where we verify that an eligible product was damaged, defective, incorrect or otherwise qualifies for a remedy under applicable law, Namoh Sundari may, depending on the circumstances:

• • • • • Replace the affected product;
        • Issue a refund for the affected product; or
        • Provide another remedy as required under applicable law.

Where a replacement is approved, it will normally be sent to the original delivery address.

Where a refund is approved, it will ordinarily be processed to the original payment method used for the order, subject to payment gateway and banking processing timelines.

5. Products Not Eligible for Return Due to Fragrance Preference

Please choose fragrances carefully before purchasing.

Differences in personal taste, fragrance perception, longevity, projection, intensity or how a fragrance develops on an individual are not considered product defects.

Accordingly, requests such as:

“I don’t like the smell,” “The fragrance doesn’t suit me,” “I expected it to smell different,” or “The fragrance is too strong/light for me”

will not qualify for a return, exchange or refund.

6. Order Cancellation

Customers should review their order carefully before completing their purchase.

A cancellation request may be considered only if the order has not yet been processed or dispatched.

Once an order has been processed, packed or dispatched, it cannot ordinarily be cancelled.

Namoh Sundari reserves the right to cancel an order where necessary due to product unavailability, payment issues, incorrect pricing, suspected fraud, delivery limitations or other legitimate reasons. Where payment has already been received for an order cancelled by us, the applicable amount will be refunded.

7. Refused Deliveries / Return to Origin (RTO)

If an order is returned to us because:

• • • • • The customer refuses delivery;
        • An incorrect or incomplete address was provided;
        • The customer was unavailable despite delivery attempts; or
        • Delivery could not be completed for reasons attributable to the customer,

any actual shipping, return-to-origin, handling or other permissible charges may be deducted from any amount otherwise refundable, subject to applicable law.

8. Shipping Damage

Please inspect the parcel at the earliest opportunity after delivery.

If the outer package appears severely damaged, tampered with or opened at the time of delivery, please document the condition of the package before opening it and contact us promptly.

Do not dispose of the original packaging, shipping label, bottle, container or damaged product until your complaint has been resolved.

9. Refund Processing

Where a refund is approved, it will be initiated through the original mode of payment or another mutually agreed method where appropriate.

After we initiate a refund, the time taken for the amount to appear in your account may depend on your bank, UPI provider, card issuer or payment gateway.

Shipping charges and other charges will be refundable only where required by applicable law or expressly approved by Namoh Sundari.

10. Purchases Made Through Other Platforms or Stores

This policy applies to purchases made directly through www.namohsundari.com.

Products purchased from marketplaces, retailers, exhibitions, distributors, physical stores or other third-party sellers may be subject to the return, exchange and refund policies applicable at the original place of purchase.

11. Abuse of the Return or Refund Process

Namoh Sundari reserves the right, subject to applicable law, to reject fraudulent or abusive claims, including claims involving altered evidence, substituted products, intentional product damage or repeated misuse of the complaint process.

12. Consumer Rights

Nothing in this policy is intended to exclude, restrict or override any mandatory rights or remedies available to consumers under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or any other applicable law.

Where applicable law requires a return, replacement, refund or other remedy, the applicable legal requirement will prevail over this policy.

13. Contact Us

For order-related concerns, damaged or incorrect products, or refund queries, please contact:

Namoh Sundari Website: www.namohsundari.com Email: namohsundari@gmail.com Customer Care: +91 9999354601

Please include your order number in all communications so that we can assist you efficiently.

By placing an order on www.namohsundari.com, you acknowledge that you have read and understood this No Return, No Exchange & Refund Policy.